Refund policy
All sales are final. We do not accept returns, exchanges, or refunds for products due to change of mind, incorrect ordering, or any other reason unrelated to product quality.
Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us within 30 days of receiving your order at support@wowsy.shop.com.
To help us evaluate your claim, please include:
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Your order number or proof of purchase.
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A description of the issue.
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Clear photos or videos showing the defect, damage, or incorrect item.
Once your claim has been reviewed and approved, we will issue a full refund to your original payment method. You will not be required to return the defective or incorrect item unless we specifically request it.
Refunds
Refunds are only available if:
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The product is defective or damaged upon arrival.
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You receive the wrong item.
If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@wowsy.shop.com.
Non-Refundable Items
We do not offer refunds or returns for:
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Change of mind.
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Incorrect size, color, or model selected by the customer.
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Products that have been used, altered, or damaged after delivery.
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Sale or clearance items.
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Gift cards.
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Personalized or custom-made products.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Email: support@wowsy.shop.com
This version is clearer and consistent with a no-return/no-refund policy, while still protecting customers by providing a full refund for defective, damaged, or incorrectly shipped products.